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  • Canada Post Prepaid Reloadable Visa* Card

Important changes to your Card account and privileges.

Vancity Community Investment Bank™ (VCIB) will be discontinuing the Canada Post Reloadable Visa* Card and will no longer offer Visa Prepaid Cards for purchase. All Prepaid Cards will be deactivated.

Learn More

Your online account access is no longer available.

The cardholder servicing website for this card program has now been disabled. For assistance, please call the number on the back of your card or 1-844-590-8876 and follow the prompts. The interactive voice response system (IVR) can supply your balance, last 5 transactions, help with your PIN, disputes or cards that are lost or stolen, and connect you with a live agent.

Alternatively, please use the zenwallet™ app Zenwallet allows you to manage all of your prepaid Canada Post cards on the go. Please note that this service will be discontinued as of January 1, 2022.

Terms & Conditions (Cardholder Agreement)

If you currently hold a Canada Post Visa Prepaid Card, you have Purchase Security and Extended Warranty insurance¹ on most items purchased with your card. Please click here for more information.

November 23, 2020
VCIB will be periodically sending out ‘Notification regarding the Common Reporting Standard’ letters by mail to our Prepaid Reloadable Visa cardholders going forward. If you need any clarification on these mail outs, please call the number on the back of your card (1-844-590-8876) or review our CRS FAQs.

Check your balance, transactions, reload your card, and retrieve your PIN using the free zenwallet™ app.

Download the app for free from Google Play and Apple App Store.

Funds loaded on the Card do not expire. Card balance is not CDIC insured. Cards issued by Vancity Community Investment Bank™.

Use the zenwallet™ mobile app to reload your card

or in person at

If you need to retrieve the PIN for your card, please call 1-844-590-8876 or download the zenwallet app.

To unblock a card, please visit an ATM and make a cash withdrawal using your correct PIN.

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*
Trademark of Visa Int., used under license.
1
Insurance is underwritten by American Bankers Insurance Company of Florida. Details of your coverage, including definitions, benefits, limitations, and exclusions are in the Certificate of Insurance provided with your card. Keep your Certificate of Insurance in a safe place with your other valuable documents.
Card is issued by Vancity Community Investment Bank™, a subsidiary of Vancouver City Savings Credit Union.
®
Trademark of Interac® Inc. Used under licence.
®
Vancity Community Investment Bank is a trademark of Vancouver City Savings Credit Union, used under license.
™
The Canada Post logo is a trademark of Canada Post Corporation.
™
zenwallet is owned and operated by Payment Source Inc.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android and Google Play are trademarks of Google Inc.
®
Assurant Solutions is a registered trademark of Assurant, Inc.