Your online account access is no longer available.
The cardholder servicing website for this card program has now been disabled. For assistance, please call the number on the back of your card or 1-844-590-8876 and follow the prompts. The interactive voice response system (IVR) can supply your balance, last 5 transactions, help with your PIN, disputes or cards that are lost or stolen, and connect you with a live agent.
Alternatively, please use the zenwallet™ app Zenwallet allows you to manage all of your prepaid Canada Post cards on the go. Please note that this service will be discontinued as of January 1, 2022.
If you currently hold a Canada Post Visa Prepaid Card, you have Purchase Security and Extended Warranty insurance¹ on most items purchased with your card. Please click here for more information.
November 23, 2020
VCIB will be periodically sending out ‘Notification regarding the Common Reporting Standard’ letters by mail to our Prepaid Reloadable Visa cardholders going forward. If you need any clarification on these mail outs, please call the number on the back of your card (1-844-590-8876) or review our CRS FAQs.